Keep a Transparent Update Cadence
Send periodic updates that highlight shipped improvements, revised timelines, and upcoming priorities. Celebrate customer stories, admit delays, and reiterate refund options when relevant. Transparency converts early customers into advocates who help you refine, reference, and recruit. Invite questions, publish answers, and link to your changelog. This rhythm keeps trust resilient through inevitable surprises and ensures your roadmap remains grounded in reality, not wishful plans.